Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions govern your use of karolapparels.com and any purchase made through it. By browsing the site, creating an account, or placing an order, you agree to be bound by them. If you do not agree, please do not use the site.

2. Who can use this site

You must be at least 18 years old, or have the involvement of a parent or guardian, to create an account or place an order. You agree to provide accurate information when checking out or registering, and to keep your account credentials secure.

3. Products and pricing

• All prices are shown in Kenyan Shillings (KES).
• Product photos are for illustration; actual colour or texture may vary slightly due to screen display or fabric batch.
• We take reasonable care to display accurate pricing and stock, but errors can occur. If we discover a pricing error on an order you've placed, we will contact you before processing it, and you may cancel if you don't wish to proceed at the corrected price.
• We may limit order quantities or discontinue products at any time.

4. Orders

Placing an order is an offer to buy; a contract is formed only once we confirm and accept your order (by email, SMS, or WhatsApp confirmation). We may decline or cancel an order — for example where an item is out of stock, payment cannot be verified, or we suspect fraudulent activity — in which case any payment already made will be refunded.

5. Payment

How and when you pay depends on where your order is delivered — see "Delivery" below for the full split between Nairobi and upcountry orders.

We are integrating M-Pesa as a payment option. Once available, M-Pesa payments are confirmed via Safaricom's STK push to your phone; your order is processed only once that payment is confirmed. If a push times out or fails, you may be prompted to retry. We reserve the right to add further payment methods (such as DPO or PesaPal) at any time, and will update the checkout accordingly without needing to change these terms.

6. Delivery

We deliver countrywide, and the payment and delivery process differs by location:

• Within Nairobi — goods are typically delivered on a cash-on-delivery basis; you pay when your order arrives. At our discretion, we may instead require payment in full before an order is dispatched — if so, we'll let you know before delivery.
• Outside Nairobi — orders must be paid for in full before the parcel is dispatched. You're welcome to tell us which delivery company you'd like us to use; if you don't have a preference, we'll choose a courier we consider reliable.

In both cases, delivery charges are the customer's responsibility. Estimated delivery timeframes are estimates, not guarantees, and may vary due to courier delays or circumstances outside our control.

7. Returns, exchanges, and refunds

Once you have accepted delivery of your order, the goods cannot be returned or exchanged. Please inspect your order carefully before accepting it — how that inspection works also differs by location:

• Within Nairobi, cash-on-delivery orders — please check that the goods are correct and in good condition before you accept and pay for them. Once accepted, the sale is final.
• Outside Nairobi, and any Nairobi order paid before delivery at our discretion — because payment is made in advance, please inspect your parcel and report any defect or fault to us immediately upon receiving it, at contact@karolapparels.com with your order number and photos of the issue. Claims raised after this point may not be accepted.

Where a defect is reported immediately, as above, we will offer a replacement or store credit. The customer is responsible for any return delivery cost in these cases.

8. Intellectual property

All content on this site — including our name, logo, product photography, and written descriptions — belongs to Karol Apparels or our licensors and is protected under Kenyan and international law. You may not copy, reproduce, or reuse it for commercial purposes without our written permission.

9. Reviews and other content you submit

If you submit a product review or testimonial, you grant us permission to display it on the site. Please keep submissions honest and respectful — we may remove content that is abusive, misleading, or unrelated to the product.

10. Acceptable use

You agree not to misuse the site, including by: attempting to defraud us or other customers; scraping or copying site data; interfering with site security; or sending abusive messages through our contact channels, including WhatsApp.

11. Limitation of liability

To the fullest extent permitted by Kenyan law, Karol Apparels will not be liable for indirect or consequential loss arising from your use of the site or a purchase. Nothing in these terms excludes any right you have under the Consumer Protection Act or any other law that cannot lawfully be excluded.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Kenya. If a dispute arises, please contact us first at contact@karolapparels.com so we can try to resolve it directly. Unresolved disputes fall under the jurisdiction of the courts of Kenya.

13. Changes to these terms

We may update these terms from time to time, for example as we add new payment or delivery options. Continued use of the site after a change takes effect means you accept the updated terms. The effective date stated at the top of this document shows the most recent revision.

14. Contact us

Karol Apparels, Kilimani Mall Shop F31, Tigoni Road, Nairobi, Kenya.
Email: contact@karolapparels.com · Phone: +254 715 415 092